Contact

We'd love to hear from you! Whether you have questions about our products, need assistance with an order, or just want to share your thoughts, feel free to reach out. Your feedback and inquiries are important to us.

Customer Support

Email: Shilohsprotect@gmail.com
Phone: (336) 517-7110
Business Hours: Monday - Friday: 9 AM - 5 PM EST

Social Media

Stay connected with us on social media for the latest updates, promotions, and more.

Instagram: shilohs21
Tik Tok: shilohs21

Press Inquiries For media inquiries, interviews, or collaborations, please contact our PR team at shilohsprotect@gmail.com.

Frequently Asked Questions (FAQ) Before reaching out, you might find the answer you're looking for in our FAQ section. It covers common questions about our products, shipping, returns, and more.

Feedback We value your feedback and are always looking for ways to improve. Share your thoughts and suggestions with us at Shilohsprotect@gmail.com.

FAQs

What makes Shilohs’ products different?

Our satin-lined beanies and baseball caps are designed specifically to help people of color maintain their hair’s moisture, prevent frizz, and reduce breakage. The satin lining inside our products is gentle on hair, making them perfect for protecting your natural hair, braids, locs, curls, and more.

Do you offer international shipping?

Currently, we do not offer international shipping. We ship exclusively within the United States, including Alaska and Hawaii.

Can I return an item if I’m not satisfied?

We do not accept returns, but we do offer replacements for items that arrive damaged, defective, or if you receive the wrong item. Please contact us within 14 days of receiving your order to request a replacement.

How long does it take to process and ship my order?

Orders are typically processed within 1-3 business days.